through proper measuring to ensure I had ordered the proper size. Email responses to my questions & comments were quick and helpful. When the jacket arrived, I was thrilled with the results. I highly recommend The Leather City
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om this company again. Your product exceeded my expectations.
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azer.
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th you 🙂
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To start off this review, I need to recognize the customer service I was provided. I'm not an experienced leather wearer so I was asking them questions much prior to my order. They answered each and every question I had and answered in timely manner. After I placed my order, I received an email asking for confirmation on my chest size. We went a few emails back and forth working out the logistics. Again, each email came in a timely manner. After I received my coat, I reached out both to thank them and for advice in care instructions. I received a response back promptly and with information on how to maintain the coat. The customer service, simply put, was excellent the whole way through. As for my coat itself, I was nervous about making such an order online. Between the fitting, general look and costs, I found myself researching and reading other reviews prior to my ordering. When I received the order, it was folded into a bag for safe transport, once removed I noticed the high quality of the item. The picture as others have said do not do it justice. It is a very nice item. After putting it on, I took note that it fit me very nicely. I am more than satisfied with the quality of the item.
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nd photos exactly, including the inner pockets (the inclusion of pockets at all was a huge plus I think). This jacket feels like it will last for a long time with the proper care. One thing I thought was nice, was that I was contacted by an employee to confirm my shipping size before the jacket was shipped. I'm not sure if this was because I ordered an unusual size or if this is just usual practice for them, but either way I thought it was nice that they thought to double-check my request before shipping anything. I had never ordered from LeatherCity before, based on the results I'd be happy to do so again.
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