To start off this review, I need to recognize the customer service I was provided. I'm not an experienced leather wearer so I was asking them questions much prior to my order. They answered each and every question I had and answered in timely manner. After I placed my order, I received an email asking for confirmation on my chest size. We went a few emails back and forth working out the logistics. Again, each email came in a timely manner. After I received my coat, I reached out both to thank them and for advice in care instructions. I received a response back promptly and with information on how to maintain the coat. The customer service, simply put, was excellent the whole way through. As for my coat itself, I was nervous about making such an order online. Between the fitting, general look and costs, I found myself researching and reading other reviews prior to my ordering. When I received the order, it was folded into a bag for safe transport, once removed I noticed the high quality of the item. The picture as others have said do not do it justice. It is a very nice item. After putting it on, I took note that it fit me very nicely. I am more than satisfied with the quality of the item.
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ouldn’t really see what I was purchasing but after having received it, I’m very satisfied!
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ity and actually exceeds what I expected. It arrived rapidly and unmarred and they were able to make an adjustment for me to the sleeves that turned out perfect. There's always a concern when ordering something like this online, it's hard to judge something when you cannot see it physically, but this experience was above-and-beyond and the team at The Leather City stayed in frequent contact with me throughout the process. Overall, there may not be a better word to describe this other than "Shiny!"
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nk concert. It has been a pleasure working with your company. Your customer service is wonderful.
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John Enjoy your day!
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y worth it"
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